In case you were wondering...
WHICH SKIN TYPES ARE OUR PRODUCTS SUITABLE FOR?
All our products are formulated and suitable for all skin types :) Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
ARE OUR LIP PRODUCTS VEGAN OR CRUELTY-FREE?
Yes. All our products are vegan, cruelty-free!
ARE OUR PRODUCTS NUT-FREE?
Some of our products contain nut and seed oils and we work to fully convey this ingredient information through the ingredient list on our packaging and our website.
Common nut, seed and other allergens like coconut are listed below by product. However, you are advised to review the full ingredient listings for each product before purchase and use, which can be found on our website.
ARE OUR PRODUCTS FRAGRANCE-FREE?
All products are available without fragrance and scents.
WHAT IF A PRODUCT DOESN'T WORK FOR ME?
Email us at withaudette@gmail.com (please include your order number) within 30 days of receiving your order and we'll help you out ASAP with any returns and additional questions.
WHERE DOES AUDETTE SHIP TO?
We currently ship to Singapore, Malaysia, Philippines and Vietnam.
We are looking to expand our list very soon!
I MADE A MISTAKE IN MY SHIPPING ADDRESS.
Please contact us immediately at withaudette@gmail.com and we will help you to sort it out!
SINGAPORE SHIPPING METHODS & RATES
For purchases above $50, we offer free delivery to Singapore.
INTERNATIONAL SHIPPING METHODS & RATES
For purchases above $200, we offer free international tracked shipping.
WHO IS RESPONSIBLE FOR INTERNATIONAL CUSTOM DUTIES?
For International orders, please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government.
Please be aware that these fees will usually be collected by the shipping agency upon delivery. All parcels are shipped from Singapore to your address.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.
ARE THERE ANY CURRENT DISCOUNT CODES FOR MY ORDER?
We highly encourage you to sign up for our emails and follow our social media. We will share the latest launches, news and offers through these platforms. Please note that each discount code can only be used once per customer unless stated otherwise.
I DID NOT RECEIVE MY ORDER.
Please note that parcels will be sent to your letterbox for residents in Singapore.
If you still did not get your order, we are really sorry about this. Please contact us at withaudette@gmail.com and we will help you get your products ASAP!